Guides

Your First House Cleaning With Bay Cleaning: What to Expect

Letting a cleaning company into your house the first time takes some trust. Here's exactly how your first house cleaning with us works, start to finish, so nothing about it is a surprise.

Booking your first house cleaning

Send the booking form or text (945) 294-3935 with your name, your town, the service you want and your home's square footage. We'll call or text you back to set the day and confirm the price. Every price is listed on our pricing page, so you'll know the number before you send anything.

When we get back to you, we'll confirm your square footage and full bathroom count, the service, the day, and how we'll get in. If you're starting a recurring plan, we'll set your schedule too.

It helps to tell us a few things up front:

  • How we'll get in, if you won't be home
  • Any pets, and how they do with visitors
  • The rooms or spots that matter most to you
  • Anything we shouldn't touch

How to get ready

  • Pick up clutter from counters and floors
  • Put away valuables
  • Tell us about pets, alarms and gates
  • Don't pre-clean. We bring every supply and piece of equipment.

Our guide on how to get ready for a house cleaner has more.

What the first visit costs

Your first visit is always billed at the deep clean rate for your size. For a 1,800 to 2,500 square foot home, that's $365. It's the visit where we bring the whole house up to the standard we'll keep it at.

If you're starting a recurring plan, your recurring rate starts on visit two. Biweekly for that same home is $185 a visit. The calculator shows both numbers for your size. Add-ons and any extra full bathrooms go on top, and prices are before Texas sales tax.

On the day

Your team shows up at the time we agreed, with every supply and piece of equipment they need. You don't need to buy or set out anything. Everyone who cleans in your home has passed a background check, and Bay Cleaning is insured. Every clean is by appointment, and we come to you.

If you're home, point out anything you want extra attention on when the team arrives. You can be home or not. If you're out, we text you photos when we finish, so you can see the house before you get back. That's how one Plano client tried us:

“Tried one clean to test it out. They sent photos when they finished since I was at work. Signed up for every two weeks before they even left the driveway.”

Sarah, Plano client

After the clean

Walk through when you get home. If something got missed, tell us within 24 hours and we'll come back and redo it for free. A quick photo by text helps us see exactly what you mean.

If you're on a plan, the same team comes back every visit, so you only explain the house once. To move or skip a visit, just text us. You can add extras like laundry or the inside of the fridge on any visit.

Not sure which service to book?

Since your first visit is billed at the deep clean rate for a one-time, weekly, biweekly or monthly clean, the real question is what happens after. If you want the house to stay clean, a weekly or biweekly plan is the way to go. If it's a one-off, the first visit is all you need. Moving? Book a move-in or move-out clean instead.

Ready for your first house cleaning?

Read how our recurring plans work, check your price, or book your first clean.

First house cleaning: common questions

Why does the first visit cost more?

It's billed at the deep clean rate, because it's the visit where we bring the house up to the standard we'll keep it at.

Do I need to be home for my first clean?

No. Tell us how to get in, and we'll text you photos when we finish.

Should I clean before the cleaners come?

No. Picking up clutter helps, but leave the cleaning to us.

What if I'm not happy with something?

Tell us within 24 hours and we'll come back and redo it free.

Will the same cleaners come back?

Yes, if you're on a recurring plan.

Related: Weekly and biweekly cleaning   Prices   More cleaning guides

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